Mutual Hosting Agreement
Between us, Beyond Digital Marketing, LLC and you.
Migration Fee: Unless built by us, a migration fee will be charged for moving your sites content onto our dedicated hosting environments. This will be billed at our standard hourly rate and invoiced separately.
Uptime: We strive for perfection when it comes to keeping your site online, maintaining a 99.9% uptime. With a signed SLA, if we fail to deliver 99.9% or above, we’ll credit you for the amount of time that service was unavailable after each year. If hosting is transferred prior to a years subscription, reimbursement will not be offered.
Server Access: Due to the high level of security and configuration of our servers, we are unable to provide cPanel or FTP access to our clients.
WordPress Access: Both Admin and Editor level users will be provided. We strongly recommend making all site edits under the Editor level. If a change is made at the Admin level requiring our time to fix, this time will be billable at our standard rate.
Security: We implement best practices and offer routine WordPress maintenance to help keep your site safe. We can not guarantee that your site will not be hacked. We strongly advise signing up for our weekly backups in the event that your site is compromised, so we have a previous restore point to roll back to.
Changing Hosts: Should you wish to move your website to another host from ours, we will package all site files and databases; however, please be advised that sites may not port over to certain servers and/or the site may lose certain functionalities on certain servers. We are not responsible for any loss of functionality or issues on a new host. There is no termination charge, however, the time it takes for us to package your website and database will be billed. Downtime credits will also be forfeited. Should the site require additional programming to port to another server/host, or should we be required to engage in extensive consulting to assist in the migration, we will bill for our time at our standard hourly rate.